Successful organisations have their roots in policies, processes and procedures that are simple yet effective in enabling continuous improvement and sustained growth.

“If you have a strong foundation
you can build anything on it.”

“I am very much against ‘tick box’ consultancy which dispenses standard documentation, only aims to pass a specific audit and provides little value. There must be ROI & sustainable growth which can only be achieved through doing things properly and a commitment to customer/client focus and continuous improvement. Quality, consultation, collaboration and effective engagement should be the norm. Simple but effective & efficient quality systems, processes & procedures which includes regulatory compliance (general & industry specific), HR management, effective use of IT and Customer Service focus has enabled organisations to achieve sustainable business improvement & growth. ”

“A well run business attracts and retains people who are committed and contribute to organisational success”

​​​​​​​​Services Provided

  • Management System Implementation

  • Quality Standards – implementation, training & audit preparation

  • Training – COLP/COFA/MLRO/DPO

  • Customer Service Training – improving client satisfaction and retention

  • Trouble shooting and Ad Hoc Solutions

  • Critical Business Review and Guidance

  • Risk Management and Compliance

  • Management Training and Support

  • Internal Audit and Monitoring

  • File Reviews – Legal Industry Only

Organisations Assisted

  • Legal Industry – Solicitors, Barristers, ABS

  • Government Departments

  • Security Services

  • Marketing | Advertising Services

  • IT Industry

  • Accountants

  • Universities, Colleges

  • Consultant Organisations

  • Assessment Organisations

Quality Standards Expertise

  • LEXCEL, WIQS, CQS

  • ISO 9001

  • SQM

  • ISO 31000

  • ISO 27001

  • BS 8477

  • BS 76000

  • Investors In People

  • Customer Service Excellence

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“Satisfied customers result in increased revenue”

“Jamilah has been our auditor for ISO 9001 since early 2018. When I first met her, I was impressed by her knowledge of our profession, the challenges faced by law firms and by how quickly she learned about our business. Her twice yearly visits always add value in terms of insights as to how we can continue to improve what we do and how that will benefit our clients, employees and partners. She is also very personable in her approach.”

Chris Murratt, Director & Chief Executive, Actons Solicitors

I first met Jamilah at a training event and I was impressed with her knowledge of the legal landscape and her passion for customer service.  Jamilah was the perfect fit to deliver customer service training to our staff as part of our Customer Service Excellence journey.   Staff found her sessions to be engaging and informative and her reference to practical examples from her legal career also made her sessions very credible and impactful.  I am looking forward to working with Jamilah again soon and I would not hesitate to recommend her.

Jayne Kendrick -Jones, Head of Client Care, Nockolds Solicitors

“I honestly would have no hesitation in endorsing Jamilah. She was brilliant!!! I would like to thank you from the bottom of my heart for all your help, especially the last minute work you did and pulling everything together it was truly exceptional.  It means a great deal to me”.

Yasmin Aslam, Principal Solicitor, AGI Criminal Solicitors

Ms Lowton has a great eye for detail and she provides us with critical insight regarding Lexcel and LAA compliance.  Jamilah has a lot of expertise and has a calm and logical approach when providing management consultancy services.  She made the process by far easier with her experience and ability to simplify.

Simone Meerabux, Lam & Meerabux Solicitors

“We were very pleased to work with Jamilah in our bid for CSE award. Her help & advice was invaluable”.

David Farley , Librarian University of Winchester

‘We were excited to put our company forward for the Customer Excellence Standard but had no idea how enjoyable the whole process would be. This was very much thanks to Jamilah who shares a huge passion for all things related to customer experience and this was evident in every interaction. 

Her experience with so many different organisations both as an assessor and as a consultant meant that she was quickly able to understand our business and how we operate. Jamilah’s fluid and flexible approach made it easy to fit the application and assessment process around our ever changing workloads.  I look forward to working with Jamilah again in the future. ”

Maria Khoury, Head of Service Delivery Pure 360

I have known Jamilah for many years and the phrase that comes to mind when I think about Jamilah is “ridiculously efficient”.Jamilah’s ability to get to the point and wealth of experience makes her an incredibly valuable adviser that brings a dramatic difference to the productivity level of any team and business overall. Build the right structure, motivate a team, cut unnecessary spending and show you a path to success is what Jamilah Lowton is all about”.

Liliya Scott, Principal Solicitor, LS Legal Solicitors

Jamilah is an excellent consultant, her customer service second to none. She is always keen to do a good job and help out whenever possible.

Dave Harrison, Operations Director, CfA Ltd

I have had the privilege of knowing Jamilah for little more than 12 months since she started working with Centre for Assessment . In that time I have come to know Jamilah as a well –grounded and down to earth professional partner and colleague. 

Not only does she display a vast knowledge & understanding in the areas of Quality, Regulation, Compliance, and Customer Satisfaction; Jamilah also has a great can-do attitude and drive as a professional assessor & consultant willing to provide assistance wherever possible.

I strongly recommend Jamilah for anyone looking at organisational development within any of these areas and very much look forward continuing our professional relationship”.

Christopher Redpath, Business Development Executive Centre for Assessment

“I met Jamilah on a customer service excellence training course which I was running. I found her very knowledgeable of the sectors that she worked in and was an extremely involved and positive delegate. Jamilah possesses a healthy appetite for learning and displays excellent interpersonal skills”.

Michael Lynch , BA(Hons) Cert.Ed MIC CMC FIC

Jamilah is one of the most sincere and honest people I have worked with.
She helps you to see, shines a light on the path and takes you closer to your success. Only rarely you come across someone with the energy, commitment and professionalism of Jamilah and I would have no hesitation to recommend her to any business owner”.

Lubov Galyarnyk - Solicitor, LS Legal Solicitors

“Jamilah is a client focused consultant who brings her wealth of experience and tenacity to bear in achieving positive results for clients”.

Peter Duru , Director- Duru Management Consultancy

“Jamilah is a brilliant consultant and a great person to work for and with. She could turn your business around to maximise profits. She will be a critical part of your overall growth strategy. Do not hesitate to engage her in moving your business forward”.

Olena Golovtchouk , Solicitor Osborne Clarke