Successful organisations have their roots in policies, processes and procedures that are simple yet effective in enabling continuous improvement and sustained growth.

“If you have a strong foundation
you can build anything on it.”

“I am very much against ‘tick box’ consultancy which dispenses standard documentation, only aims to pass a specific audit and provides little value. There must be ROI & sustainable growth which can only be achieved through doing things properly and a commitment to customer/client focus and continuous improvement. Quality, consultation, collaboration and effective engagement should be the norm. Simple but effective & efficient quality systems, processes & procedures which includes regulatory compliance (general & industry specific), HR management, effective use of IT and Customer Service focus has enabled organisations to achieve sustainable business improvement & growth. ”

“A well run business attracts and retains people who are committed and contribute to organisational success”

​​​​​​​​Services Provided

  • Management System Implementation

  • Quality Standards – implementation, training & audit preparation

  • Training – COLP/COFA/MLRO/DPO

  • Customer Service Training – improving client satisfaction and retention

  • Trouble shooting and Ad Hoc Solutions

  • Critical Business Review and Guidance

  • Risk Management and Compliance

  • Management Training and Support

  • Internal Audit and Monitoring

  • File Reviews – Legal Industry Only

Organisations Assisted

  • Legal Industry – Solicitors, Barristers, ABS

  • Government Departments

  • Security Services

  • Marketing | Advertising Services

  • IT Industry

  • Accountants

  • Universities, Colleges

  • Consultant Organisations

  • Assessment Organisations

Quality Standards Expertise

  • LEXCEL, WIQS, CQS

  • ISO 9001

  • SQM

  • ISO 31000

  • ISO 27001

  • BS 8477

  • BS 76000

  • Investors In People

  • Customer Service Excellence

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“Satisfied customers result in increased revenue”